COOKIES POLICY
To make full use of the online shopping and personalised features on Nanogen.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.
You are in control. If at any time, you'd prefer to restrict, block or delete cookies from Nanogen.com, (or any other website for that matter), you can easily use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes, but it won’t be possible to order or login to an account.
WHAT ARE COOKIES?
Cookies are tiny text files stored on your computer when you visit certain web pages. At Nanogen.com we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Our cookies do not store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. Cookies can't harm your computer.
WHAT WE USE COOKIES FOR
We use four categories of cookie on our website;
- Strictly Necessary
- Performance
- Functionality
- Targeting
STRICTLY NECESSARY COOKIES
Strictly Necessary Cookies are required for the operation of our website. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website and ordering.
Our use of Strictly Necessary Cookies includes:
- identifying you as logged in to the secure parts of our website during your visit;
- remembering information you have previously entered to complete a form (e.g. retrieval of an order in your account) as you proceed through a journey on our website;
- ensuring we comply with your instructions, for example, we use a ‘compliance cookie’ to store your decision on whether you accept or reject cookies so that we cannot follow your wishes.
We do not use these cookies to:
- track your internet activity on other websites; or
- collect information about you for marketing purposes
Some examples of Strictly Necessary Cookies used on our website are:
| NAME OF COOKIE | FUNCTION |
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| Cart | Used in connection with shopping cart. |
| cart_currency | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| cart_ver | Used in connection with shopping cart. |
| checkout | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| cookietest | Used in connection with navigation through a storefront. |
| master_device_id | Used in connection with merchant login. |
| previous_checkout_token | Used in connection with checkout. |
| previous_step | Used in connection with checkout. |
| remember_me | Used in connection with checkout. |
| Secret | Used in connection with checkout. |
| Secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_country | Used in connection with checkout. |
| _shopify_m | Used for managing customer privacy settings. |
| _shopify_tm | Used for managing customer privacy settings. |
| _shopify_tw | Used for managing customer privacy settings. |
| _storefront_u | Used to facilitate updating customer account information. |
| _tracking_consent | Tracking preferences. |
| tracked_start_checkout | Used in connection with checkout. |
A link to information about the shopper's cart and viewing history.
PERFORMANCE COOKIES
Performance cookies collect more detailed information about how visitors use our website.
Just as a manager of a physical retail shop will monitor the shopping area to understand what customers like and want (and what they don’t), so responsible website operators like ourselves use performance cookies to improve the way our website looks and works. We have set our Performance cookies so that data is either anonymous or pseudonymous.
We do not know your full IP address.
Our use of Performance Cookies includes:
- analysing how visitors use our website;
- recording any errors that occur;
- testing different designs of our website; and
Some examples of Performance cookies used on our website are:
| NAME OF COOKIE | FUNCTION |
| ga, gat, gid, __utmt_* | Google Analytics to monitor traffic levels, search queries and visits to this website. |
| _hj*, | Hotjar cookies Customer interaction |
| _landing_page | Track landing pages. |
| _orig_referrer | Track landing pages. |
| _s | Shopify analytics. |
| _shopify_d | Shopify analytics. |
| _shopify_fs | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
At the time of writing we understand that Hotjar honour ‘do not track’ settings. For more information, including details of how to block these Google Analytics cookies specifically, please see https://tools.google.com/dlpage/gaoptout/
FUNCTIONALITY COOKIES
Functionality cookies are used to provide services (such as to watch embedded Youtube videos or chat live to customer service).
Our use of Functionality cookies includes:
- allowing you to watch embedded Youtube videos
- providing live chat functionality to you across our website.
Some examples of Functionality cookies used on our website are:
| Name of cookie | Function |
| VISITOR_INFO1_LIVE*, PREF*, VSC*, remote_sid*, GEUP, s_gl, GPS, | Youtube Videos |
| hblid, wcsid, olfsk, _okbk, _ok, _oklv, _okla, _okgid, _okac, _okck | Olark Customer service chat |
TARGETING COOKIES
Targeting Cookies record your visit to our website, including the web pages you have visited and the links you have followed. We use this information to make our website and our advertising relevant to your interests. When visiting another website that displays adverts, you may see an advert that relates to our website instead of a generic advert in its place.
An example of a targeting cookie is our use of the Google Adwords remarketing service.
Information about how you can opt out of Google's use of cookies can be seen by visiting Google's Ads Settings. Alternatively, you can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.
FURTHER INFORMATION
If you'd like to learn more about cookies in general and how to manage them, aboutcookies.org (opens in a new window). Please note that we're not responsible for the content of external websites which includes all links listed in this Cookie Policy.
OUR DETAILS
Nanogen.com is owned and operated by Nanogen Limited. We are registered in England and Wales under registration number 15033145, and our registered office is at 730 Centennial Avenue, Centennial Park, Elstree, Hertfordshire, United Kingdom, WD6 3SZ.
You can contact us:
- by post, using the postal address given above;
- using our website contact form;
- by telephone, on the contact number published on our website from time to time; or
- by email, using the email address published on our website from time to time.