Purchasing Conditions

pll (hereinafter "PLL") is the manufacturer of the Nanogen brand and reserves the right to vary these terms at any time.

Login Information
To register with and use this site the details which you give us must be true. You will be responsible for your use of this site and for your orders so please ensure that you keep your log-in details secure so that no-one else can misuse them.

Not Medical Advice
All content of this web site is for information purposes only and no information provided by PLL is a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your healthcare practitioners. You should make sure that you carefully read all product packaging and labels prior to use. If you have, or suspect you may have a health problem you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already using prescription medication or under medical care.

Certain content on this website is marked "for professionals only". This information is for medical professionals, and should not be read or taken as advice by anyone else. Whilst every care is taken to ensure that information contained within these sections is up to date and accurate, PLL cannot take responsibility for inaccuracies and omissions. Medical professionals performing any procedures are accepting full responsibility for the patient and the outcome of their treatment

Invitation to Treat
This website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which PLL may accept or decline in its absolute discretion without having to give a reason.

International Orders
With respect to the supply of “Nanogen” internationally, you understand that this supply is subject to the control of the individual nation’s Border & Customs security, which may result in extra charges, delay or non-delivery of your order. PLL cannot guarantee an exact delivery time of your order and in instances where your order is seized by customs, and PLL will not be able to offer a refund for orders not delivered or extra charges under these circumstances. You agree and understand that it is your responsibility to prepare for any delays that may occur in obtaining your order from PLL, and further that in the event of customs seizing your order, the cost of the order will be borne by you in full.

Promotions, Discounts and Offers
All offers on this site are subject to availability and whilst stocks last. PLL reserves the right to remove any item from any promotion or price discount without notice. Many discounts are only available upon purchase of set combinations of items or application of a certain discount code. Customer failure to supply the code or meet the offer conditions may result in the discount not being applied, and PLL cannot refund customers who miss a discount because of this. All offers which include 'Free Delivery' are applied strictly to standard UK delivery only, and up to a shipping weight of 2kg. International and tracked delivery methods are excluded from such promotions. Different offers and discounts cannot be used in conjunction.

Cancellation Rights
Where you have purchased the goods or services as a consumer (i.e. for private rather than business use), you are entitled to cancel any contract completed with us within 14 days from the day after receipt of the goods or services. If you do cancel a contract pursuant to your cancellation rights, then you must:
Contact us or write to Nanogen at PLL, 730 Centennial Park, Elstree, Herts. WD6 3SZ, UK;
Return the products in the same condition as they were when they were delivered at your own expense to the aforementioned address, retaining proof of postage;
Where the above steps are complete, any monies you have paid us will be refunded within 30 days of receipt of your cancellation notice. For information about returns after 14 days, please see our Returns Policy.

The products sold on the website are not intended for resale or distribution. We reserve the right to cancel orders and / or suspend accounts for which we believe products are ordered in violation of this provision.

100% Money Back Guarantee (Returns Policy)
All “Nanogen” products with the exception of free trial products are guaranteed with a 30 day returns policy even if opened. If you wish to return a product within 30 days you agree to do so at your own expense, and PLL will refund the full value of the goods returned. You must have proof of postage for returned items in case they get lost in transit. Please Contact Us for advice on how to return a product.

Data Privacy Policy
PLL keep all data you enter private and secure, it will not be shared with any third party without extra written permission. This data includes your name, address, telephone number, and order history. In accordance with the Data Protection Act you may request access to this data and may request that we update your data at any time. This data may be used to contact you, however you can opt out of marketing mailings at any time in accordance with Anti Spam regulations. Your payment details are not stored by PLL rather by our payment service provider SagePay. We may use cookies to collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is anonymous statistical data about our users’ browsing actions and patterns, and does not identify any individual. Read More.

Copyright & Intellectual Property
PLL invest heavily in research and development to bring you the best and most innovative products. To protect these innovations we own trademarks, design protection, patents for many of our products. In addition to this, we own the copyright for all product images, text and many of the other images that appear on this site. Therefore we recommend you do not replicate any part of this site without prior written permission as you may be infringing our rights by doing so. Some people believe that content published on the internet is automatically free to use - they are mistaken. If you are unsure, please don't hesitate to Contact Us.

External Content
Any external links on this web site are provided for your interest only. PLL has no control over these sites and so has no responsibility or liability for their content, the links do not imply any endorsement of content.

Submitted Content
Any website content submitted by users, including photos, videos and reviews will be published entirely at the discretion of PLL. The right is reserved to refuse or remove content at any time without prior notice.

Other Terms
If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.

These terms and conditions do not affect your statutory rights as a consumer.


Method Delivery time Tracked? Cost
Royal Mail First Class Signed For 2-3 working days Yes - Signature required £3.75
Interlink Tracked Service 1-3 working days Yes - Signature required £4.50
Royal Mail Special Delivery Next working day before 13.00 Yes - Signature required £6.50
Royal Mail Saturday Delivery Saturday before 13.00 Yes - Signature required £9.00
Royal Mail International 8-10 working days No £8.00

*Orders over £100 will be recorded and need a signature

"Royal Mail Special Delivery" service applies on orders placed before 4pm Monday - Friday. Orders placed after 4pm will be shipped the following working day.

Orders placed on a Saturday, Sunday, or over UK Bank Holidays are not considered working days. Orders placed during these times will be despatched on the next working day.

Saturday delivery is not guaranteed unless the "Royal Mail Saturday Delivery" option is chosen.

On occasion, PLL's warehouse will close on a working day, so will be unable to despatch orders. Notice will be given on the basket and checkout pages of the website. No guarantee of delivery time or day is made on these occasions.

All offers which include 'Free Delivery' are applied strictly to standard UK delivery only, and up to a shipping weight of 2kg. International and tracked delivery methods are excluded from promotions.

Any orders over the weight of 2kg maybe subject to additional shipping charges.

Discreet Packaging
Orders are shipped in secure cardboard boxes. We ship in plain packaging to ensure your confidentiality. However, please note our company name and address will be on the box for return delivery purposes.

All refunds are subject to the return of the product, even if fully used, to PLL You must have proof of postage for returned items in case they get lost in transit. For details and a returns code please contact head office on +44 (0)20 8458 2500. Returning products without a returns code will cause a delay in your refund being processed.

No purchase is necessary.
Social media and email competitions are only open to entrants over 18 from the UK & ROI.
Only one entry per customer will be accepted. Bulk, third party or automated entries will not be accepted.
No responsibility is accepted for entries that are incomplete, lost, delayed or undelivered.
Each competition starts at the publication date, and closes at the date stated within the publication.
The winner is picked at random. The decision is final, PLL will not discuss any decision.
All prizes are non-transferable. No cash alternative is available for any prize.
Any personal data will be handled in line with our Data Privacy Policy outlined on this page.
Competitions are not endorsed by or associated with social media channels upon which they are published.
Entrants release all social media channels from responsibility by entering the competition.
By entering the competition, entrants accept and agree to be bound by these conditions.