FAQs
Explore Nanogens frequently asked questions
USING NANOGEN HAIR FIBRES
What are Nanogen Hair Fibres?
Nanogen Keratin Hair Fibres are the perfect way to add volume and thickness to fine or thinning hair. Nanogen hair fibres can be applied easily to conceal any areas of hair thinning or scalp show through in seconds.
How do I apply Nanogen Hair Fibres?
STEP 1: Style your hair as normal. Lightly sprinkle on areas of hair where thicker hair or volume is needed.
STEP 2: Gently blend the fibres with your fingers. This helps to create a more natural, seamless finish.
STEP 3: For best results and ultimate hold in all the elements use Nanogen Hair Fibre Locking Spray. For a secure hold, hold the bottle 10cm from your hair and spray four to eight times.
TIPS:
Remember less is more! Start gently and build layers of fibres until desired volume is achieved.
If you are mixing different shades for a natural finish, use the darker colour first as a base, and then use the lighter colour fibres to touch up.
Simply wash out with shampoo.
Can I comb or brush my hair after applying Nanogen Hair Fibres?
We recommend to style your hair before applying Nanogen Hair Fibres. Brushing may remove some fibres.
If you do need to brush you hair we suggest using your fingers or a wide tooth comb.
Can I use heated appliances on hair styled with Nanogen Hair Fibres?
We recommend that you style your hair with heated appliances before applying the fibres to add density and volume.
Can I use styling products with Nanogen Hair Fibres?
Applying gels, waxes etc. after applying Nanogen Hair Fibres may affect the natural look and application. Use styling products first and allow to dry before applying Nanogen Hair Fibres.
Can I sleep with Nanogen Hair Fibres in my hair?
It is perfectly safe to leave Nanogen Keratin Hair Fibres in your hair overnight. If you find a few stray fibres on your pillow case in the morning simply brush them away.
How do I remove Nanogen Hair Fibres?
Simply wash out with shampoo.
Nanogen’s complete range of shampoos and conditioners are specially formulated to completely remove hair fibres.
Will Nanogen Hair Fibres come out in the rain?
Nanogen Hair Fibres bind securely to the hair, optimised by the ground-breaking Kinetic™ Technology. For complete confidence and resistance to wind, rain and perspiration simply spray Nanogen Hair Fibre Locking Spray after applying Nanogen Hair Fibres.
What is Nanogen Hair Fibre Locking Spray?
The perfect partner to Nanogen Hair Fibres; this natural Hair Fibre Locking Spray is specially formulated to hold Nanogen Hair Fibres in place through wind, rain and perspiration. Our Hair Fibre Locking Spray uses patented styling polymers, translucent shine enhancers and colour protecting UV filters that shield each hair fibre from colour damage. This ensures your hair stays looking thick and healthy all day.
How long does a jar of Nanogen Hair Fibres last?
This depends on how liberally or sparingly Nanogen Hair Fibres are used. On average the 15g jar is approximately one month supply and the 30g is a two month supply.
Can Nanogen Hair Fibres clog your follicles?
Nanogen Hair Fibres will not clog your scalp and are suitable for use when applying Minoxidil or any other topical treatment.
Can I use Nanogen Hair Fibres after having a hair transplant?
Nanogen fibres work really well after hair transplants. The transplanted hairs can be used as a base upon which to build your hairstyle using our fabulous range of cosmetic products which deliver a natural-looking thicker and fuller head of hair with instant results in just 30 seconds. We have many customers who use our product range after hair transplant surgery. But naturally you would want to allow the skin incisions to heal (or scab over) before applying any cosmetic products so as to help prevent any potential contimination or infection. This may be a few days or weeks.
PRECAUTION: Please consult a medical professional, or your hair transplant surgeon to establish when you can start using fibres.
What happens if I accidentally inhale a few fibres?
You should avoid inhaling Nanogen Hair Fibres, but if you did inhale a few there’s no need to panic. It may make you cough a little or not. Our fibres are non toxic and they will leave the lungs in the same way as any other breathable particles.
Will Nanogen Hair Fibres stain my clothes/bedding?
No. Nanogen Hair Fibres will not stain clothes, bedding or any other surface, if accidentally dropped just simply brush off or clean with a cloth. See colour lock for more details.
FIBRES & HAIR TYPES
Will Nanogen Hair Fibres work if I have lost most of my hair?
Nanogen Hair Fibres will work on any degree of hair loss, up to a Norwood scale of 5, providing there is still some fine hairs present on the scalp.
With our patented Kinetic™ technology and unique fir tree pattern, Nanogen Hair Fibres work by binding the fibre to your existing hair using an electrostatic charge. This will add density and volume to give a full look of coverage.
I have very fine hair, can Nanogen Hair Fibres help me?
Nanogen Hair Fibres are the perfect way to add volume and thickness to fine hair. Use as a styling tool to boost roots, to create the perfect hairstyle, to hide hair extension clips or wide partings.
Top Tips:
1) Shake the fibres throughout your hair, from root to tip. Use your fingers to drag the fibres throughout your locks; as the fibres cling to your existing natural hair, this will thicken out the hair throughout, as well as any finer areas on the scalp.
2) Even those of us with the thickest hair know the struggle of fine gaps or baby hairs when we have our hair up. If when you style your hair, you want to conceal those finer areas around the front of your hairline or throughout the back of your updo style, simply tap the fibres in the areas needed to achieve a seamless and chic look.
Can I use Nanogen Hair Fibres with hair extensions?
Lightweight and glue free hair extensions are a great way to thicken your natural hair instantly. However, those of you who have them will understand the hassle of trying to hide and conceal the clips, so they remain invisible. Nanogen Hair Fibres are the ultimate styling secret when it comes to hiding extension clips; simply sprinkle over the areas where the clips are most visible and see how they disappear in just a few seconds. It’s that simple and gives you the flexibility to style your hair however you want without fear of revealing your extension clips.
Does Nanogen's product range work on all hair types?
Nanogen's product range works on all hair types and textures
Are Nanogen fibres waterproof?
While Nanogen Fibres and Root Concealer are sweat, wind and rain-resistant we wouldn’t advise swimming unless you use Nanogen Fibre Locking spray. This will make the fibres completely waterproof so you can enjoy a swim without the fibres being washed away.
CHOOSING THE RIGHT COLOUR
How do I know what colour of Nanogen Hair Fibres will work best for me?
Follow this guide:
1. Look in the mirror. Look at your hair root colour. This is the colour to order.
2. If you have highlighted ends with darker roots, match the root colour.
3. When in doubt, choose the darker shade. We also have a colour matching service, so if you are unsure, please email us a photo of your hair to hello@nanogen.com for assistance.
For all shades see What Shade Are You?
What if I can't find a good colour match?
Simply order the nearest colours to your hair and mix the fibres until you find the right blend to suit you, for the best results please follow these three easy steps:
Step 1: Apply a thin layer of darker shade of Nanogen Hair Fibres, lightly pat your hair to disperse the product.
Step 2: Apply the lighter shade of Nanogen Hair Fibres and again gently pat your hair to even out the product.
Step 3: Repeat step 1 and 2 if necessary to get the desired coverage and look.
For all shades see What Shade Are You?
FORMULATIONS
Do you test on animals?
Nanogen are against animal testing and no finished Nanogen products are tested on animals. See looking after the planet for more information.
Do your products contain parabens?
While we do not believe parabens are harmful, we understand that some people are concerned about using them. Therefore, our entire product range is paraben free.
Are Nanogen products Gluten free?
If you have a gluten sensitivity, be aware that gluten is present in our Root Boost, Treatment Shampoos, and Growth Factor Serum.
What is SLS and why do you not use it?
Sodium Lauryl Sulphate (SLS) is a surfactant and is very good at cleaning and generating rich lather. But it can be irritating for people. Sulphate alternatives tend to have weak foam and not clean hair as well. We use ALS which has all the cleaning and foaming properties of SLS but without the irritation. ALS is a larger molecule than SLS making it harder to penetrate the scalp skin and thus is far milder. Nanogen as a brand is 100% SLS free.
Are Nanogen products safe to use during pregnancy or while breastfeeding?
All of our products have been dermatolgically tested and independantly safety assessed but as with any product containing chemicals, we recommend that you speak to your doctor or healthcare professional before using our product during pregnancy or whilst breastfeeding.
Is Nanogen's product range suitable for those undergoing chemotherapy or other medical Treatment?
Hair thinning and loss are unfortunately frequent challenges for individuals undergoing chemotherapy or other intensive medical treatments. Beyond the initial loss, many patients find that their hair lacks its original density and volume during regrowth, which can have a significant impact on self-esteem and personal confidence.
Nanogen Fibres provide an immediate, high-performance cosmetic remedy designed to restore the appearance of thick, full-bodied hair. For those seeking more intensive care, our professionally developed salon-grade treatments utilise a sophisticated blend of active ingredients designed to nourish the scalp, maintaining its optimum condition to promote healthy hair growth.
Before using Nanogen's topical solutions, please seek the advice of a medical professional.
You have changed your packaging recently, is the product still the same?
We wanted to introduce the brand to a wider hair care audience. Our products are suitable for anyone who would like enriched thicker, fuller hair. In response to customer feedback we have upgraded several formulations. They are still Packed full of our unique hair growth factors that encourage healthy hair growth while caring for and protecting your scalp from nasties like free radicals. Don’t worry any results you have seen will be maintained with the new range.
Are Nanogen shampoos and conditioners suitable for use on coloured hair?
Yes they are suitable for coloured hair, however for best colour maintenance, we suggest using no more frequently than every other day.
Is Nanogen suitable for use with treatments such as Minoxidil?
Yes, our range is completely compatible with treatments options such as Minoxidil.
How often should I use Nanogen's shampoos and conditioner?
We advise that you use both products every time you wash your hair. For best results use together as part of your regime.
How does Nanogen's Growth Factor Serum Work?
Nanogen Thickening Treatment Serum is packed full of our unique and innovative Nanogen Growth Factor complex which contains ingredients designed to improve the condition and thickness of your hair, to help stimulate hair growth, aid in follicle regeneration, and improve the anchoring of your hair follicles. As a long-term treatment product, this will need time to synchronise with your existing hair cycle, therefore we would typically recommend 90 days of continued use before results are seen.
When should I apply my Hair Growth Factor Serum?
You can use your Hair Growth Factor Serum at any point throughout the day. Simply draw 1ml into the pipette by pumping the bulb rapidly. Then apply a random pattern of droplets to your dry scalp. Leave to dry or massage gently into the scalp. It couldn’t be easier. Remember not to exceed the recommended daily amount.
ORDERS
How long does an order take to arrive?
Standard UK shipping takes 2-4 business days. If your order is placed before 16.00 on a work day we will ship the same day. For full details see Shipping & Returns.
Do you offer free shipping?
Yes, for orders over £25 we offer free standard UK delivery. Select “Free Shipping” option at checkout.
Why is there no delivery note in my order?
Whenever there is an opportunity, we will reduce the use of paper, card etc. so we have removed unnecessary paperwork from orders. You will receive an order confirmation email with all details and also be able to access previous orders if you create an account
How do I return a product?
Simply contact us to get a returns number and we will provide instructions how to send back. If the goods are being returned because they were incorrectly supplied, then we will also refund the return postage costs. See shipping and returns for full details.
SUBSCRIPTION
What are the benefits of a subscription?
There's no need to spend time placing your order or entering your payment details as we do the admin for you. Plus, we'll also give you 10% off every subscription order to make sure you always get the best value for money.
Is there a minimum term I need to sign up for?
No. Our subscriptions are completely in your control. You can pause, skip or cancel at any time.
How do I pay for my subscription?
You provide your payment details when placing your first order and we will automatically deduct from your nominated payment method when sending your subscription orders.
How do I pause, skip or cancel my subscription?
You can control your subscription from your customer account settings once logged in.
What if I forget to cancel?
We'll send you a reminder email a few days before every subscription renews, giving you the chance to cancel or change your subscription.
Can I choose how often I receive my subscription products?
Yes. We offer the choice of 4 weeks, 8 weeks or 12 weeks for our subscription frequency. Please choose the one that suits you best.
If you need to change your delivery frequency at any point, just cancel your existing subscription and place a new one with the desired frequency.
Can I have multiple products in my subscription?
Yes. As long as you subscribe to multiple products in the same initial order, these will all be included in your subscription.
If you have an existing subscription and would like to add more products, please cancel the existing subscription and place a new subscription order for the products you would like.
Can I add products to an existing subscription?
If you already have an active subscription and would like to include additional products, you will need to cancel your current subscription and create a new one with all the items you wish to receive.
This ensures your subscription is set up correctly with your preferred products going forward.
Do I pay delivery for my subscription?
If your subscription products are below our free delivery threshold, you will be charged our standard delivery fee of £3.95 each time.
GENERAL
How long has Nanogen been in business?
Nanogen’s rich scientific heritage began in 1999 with a single mission: to challenge the perceptions of the hair care industry. By utilising patented technologies and in-house manufacturing, we have developed a world-class range of thickening products that deliver both physical and emotional transformation. Today, we are proud to serve happy customers worldwide, continuing our legacy as pioneers in thicker hair.
How do I get in contact?
For any assistance, feel free to email us at hello@nanogen.co.uk or give us a call on +44 (0)20 8712 6010.
Is Nanogen available wholesale?
We appreciate your interest in partnering with Nanogen! To get started, please share your business details by completing the application form here: https://forms.gle/U61kw3RNr5kRCD389
Do you offer any promotions/discounts?
Join our mailing list or follow us on social media for all of our latest news, promotions and events
Which countries do Nanogen deliver to?
Which countries does Nanogen deliver to?
Nanogen.com does not ship outside of the UK, however, we have retail partners in a number of countries