SHIPPING & RETURNS

DELIVERY

UK

Standard delivery within the UK is FREE when you spend over £15 or £3.75 for all orders below this value. Approximate delivery times are 3-5 working days.

Some other things to know;

  • Orders over the weight of 2kg may be subject to additional charges.
  • Redelivery of returned orders may incur an additional delivery charge.

TRACKING

To track your parcel, please click on your tracking number at the top of the order confirmation email.

BEYOND THE UK

Unfortunately, deliveries outside of the UK are temporarily restricted. We hope to be able to resume delivery as soon as possible and thank you for your patience in the meantime.

RETURNS

WHAT IS YOUR RETURNS POLICY?

Purchase directly from nanogen.com and shop confidently with our no hassle, 30-day money-back gaurantee. If you’re unhappy with your purchase, we simply ask that you contact us at hello@nanogen.com within 30-days of your purchase.

Unfortunately, if you have purchased your Nanogen products via one of our stockists, you will need to arrange your return with them directly in accordance with their own returns policy.

We reserve the right to amend or cancel this promotional returns policy at any time. We are required to inform you of your standard cancellation rights within the EU and UK.

HOW DO I RETURN A PRODUCT?

While we’re sorry to hear you wish to return product to us, we understand that sometimes this is necesary. Please contact us and include your order number, the product(s) to be returned and the reason, and we can provide you with a returns reference number.

Once you have your returns number, please return your product to us at;

Pangaea Laboratories

Ventura Park

Old Parkbury Lane

Colney Street

St Albans AL2 2DB

Once we receive your order back, we will be able to issue you with a refund.

YOUR CANCELLATION RIGHTS:

When an EU based consumer is purchasing products from an EU based company (including a UK based company/consumer in the event, and at the moment, of the UK leaving the European Union where there is a so-called 'implementation period' in place such that the same relevant rules apply to UK companies as to when the UK was a member of the European Union), you are legally entitled to cancel your order within 14 days, as per section 8 of our terms and conditions.

If you would like to cancel your order prior to shipping, please do so by contacting us at hello@nanogen.com.

Should you wish to cancel your order after this has been shipped, please follow the returns procedure above. Returns due to cancellation after shipping are done so at your own expense, please send these by recorded delivery and retain proof of postage.