Shipping & Returns
UK Standard Delivery
2-3 working days when ordered before 4pm. Cost £3.75 or FREE on orders over £15
UK Express Delivery*
Next day when ordered before 4pm. Cost £4.50
UK Saturday Delivery*
Saturday before 1pm when ordered before 4pm on Friday. Cost £9.00
8-10 working days. Cost £8.00
*Northern Ireland, Scottish Highlands and Islands, Scottish Lowlands, Isle of Man, Scilly and a number of England/Scotland Border postcodes may not arrive next day. We work with a number of couriers to try to meet all delivery timings, but sometimes there may be delays out of our control. In this case, let us know and we will make things right.
- Orders placed on a Saturday, Sunday, or over UK Bank Holidays are not considered working days.
- Orders placed during these times will be despatched on the next working day.
- Redelivery of returned orders will incur an additional delivery payment.
We offer a 30-Day Returns Policy.
Purchase direct from Nanogen.com with confidence, and definitely no hassle. If you are not completely satisfied with any Nanogen product you receive, you may return it, even if you have tried it. We ask that any product must be returned to us at least half full within 30 days after purchase. You will then receive a full product refund or product exchange as you prefer.
Contact us to get a returns number and we will provide instructions how to send back. If the goods are being returned because they were incorrectly supplied, then we will also refund the return postage costs.
Please note that if you have purchased your Nanogen products via one of our stockists, you will need to arrange your return with them directly in accordance with their own returns policy.
We reserve the right to amend or cancel this promotional returns policy at any time.
Your standard cancellation rights
Cancellation Rights: When purchasing products from an EU company, you are legally entitled to cancel your order within 14 days, as per section 8 of our terms and conditions. If you would like to cancel your order, please contact us in writing by post or email and let us know. Perhaps the easiest way is to simply fill out this online form. Return the products in the same condition as they were when they were delivered. Products are returned at your own expense and please retain proof of postage. When the above steps are complete, you will be refunded for the products you have returned to us within 30 days of receipt of your cancellation notice.