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Shipping & Returns


Royal Mail First Class
2-3 working days when ordered before 4pm. Tracking: Yes - Signature required. Cost £3.75 or FREE on orders over £15

Interlink Tracked Service
1-3 working days when ordered before 4pm. Tracking: Yes - Signature required. Cost £4.50

Royal Mail Special Delivery
Next working day when ordered before 4pm. Tracking: Yes - Signature required. Cost £6.50

Royal Mail Saturday Delivery
Saturday before 1pm when ordered before 4pm on Friday. Tracking: Yes - Signature required. Cost £9.00

Royal Mail International
8-10 working days. Tracking: No. Cost £5.00

Orders over the weight of 2kg maybe subject to additional charges. 

For orders over £15 we offer free standard UK delivery on all orders, discount is applied at checkout.

- Royal Mail Special Delivery service applies on orders placed before 4pm Monday - Friday.
- Orders placed after 4pm will be shipped the following working day.
- Orders placed on a Saturday, Sunday, or over UK Bank Holidays are not considered working days.
- Orders placed during these times will be despatched on the next working day.
- Saturday delivery is not guaranteed unless the Royal Mail Saturday Delivery option is chosen.

On occasion, our warehouse will close on a working day, so will be unable to despatch orders. Notice will be given on the basket and checkout pages of the website. No guarantee of delivery time or day is made on these occasions.


To track your parcel, please use the following links and enter your tracking number:
  • Standard Delivery: Click here.
  • Express Delivery: Click here.
  • Saturday Delivery: Click here.


We offer a 30-Day Returns Policy.

Purchase direct from with confidence, and definitely no hassle. If you are not completely satisfied with any Nanogen product you receive, you may return it, even if you have tried it. We ask that any product must be returned to us at least half full within 30 days after purchase. You will then receive a full product refund or product exchange as you prefer.

Contact us to get a returns number and we will provide instructions how to send back. If the goods are being returned because they were incorrectly supplied, then we will also refund the return postage costs.

Please note that if you have purchased your Nanogen products via one of our stockists, you will need to arrange your return with them directly in accordance with their own returns policy.

We reserve the right to amend or cancel this promotional returns policy at any time.

Your standard cancellation rights

Cancellation Rights: When purchasing products from an EU company, you are legally entitled to cancel your order within 14 days, as per section 8 of our terms and conditions. If you would like to cancel your order, please contact us in writing by post or email and let us know. Perhaps the easiest way is to simply fill out this online form. Return the products in the same condition as they were when they were delivered. Products are returned at your own expense and please retain proof of postage. When the above steps are complete, you will be refunded for the products you have returned to us within 30 days of receipt of your cancellation notice.

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